Our Coronavirus (COVID-19) Preventative Measures

At Eastern CT Savings Bank, our primary concern is the safety and well-being of our customers and employees. We understand the rapidly evolving situation with the coronavirus (COVID-19) can be unnerving. Like you, we are closely monitoring developments that are made available by the Center for Disease Control (CDC) and the World Health Organization (WHO). As a result, we have taken several actions to ensure we are keeping your well-being front and center.

What we’re doing:

    All branch lobby access will be closed, with drive-ups remaining open on their regular schedules unless otherwise noted.

    Effective Friday April 10:

    Our Norwichtown branch, located at 220 West Main Street, Norwich, drive-up hours have been reduced as follows:
    M-W: 8 AM - 4 PM
    Th: 8 AM -5 PM
    Fri: 8 AM - 6 PM
    Sat: 8 AM - 12 PM

Management has activated our Pandemic Plan and our Response Team meets daily to review and respond to updates. We have enhanced our cleaning of branches and ATMs in accordance with CDC protocols. We have asked all employees to adhere to the 6 feet social distancing guideline and to avoid physical contact (handshaking, etc). We are requiring all employees who feel ill to stay home. We are monitoring employee travel and postponing employee gatherings.

What you can do:

Bank from home 24/7

  • Use the Eastern CT Savings Bank Online Banking system. To use or enroll in online banking visit http://bankeasternct.com
  • Use or download the ECSB Mobile Banking App for your IOS or Android device. You’ll be able to access your accounts, transfer funds and deposit checks.
  • Visit one of our convenient ATMs – https://bankeasternct.com/about/hours/
  • Call our Telephone Banking line (888) 226-5911
  • Call our Customer Care Center at (860) 889-7381 weekdays from 8:30 am – 5:00 pm and Saturdays until noon

Be on alert for fraud

At times like these,it's important not to let your guard down. Beware of phishing emails related to the coronavirus. Scammers will often target “hot topics” to trick you into clicking on their emails or websites.

Remember: We never ask for private information such as an account number, card PIN, or Social Security or Tax ID number in email messages. If you think an email is suspicious, don't click on any links.